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Icon representing ISWAN


The International Seafarers Welfare and Assistance Network is the new organisation that promote seafarers welfare worldwide and directly serves seafarers by providing a 24 hour helpline. ISWAN is the result of a merger between the International Committee on Seafarers' Welfare (ICSW) and the International Seafarers Assistance Network (ISAN). ISWAN is a membership organisation with the International Shipping Federation, The International Transport Workers Federation and the International Christian Maritime Association as the core members.
Seafarers, who are responsible for transporting 95% of the world's goods, are frequently overlooked and forgotten about. With the fast turnaround of ship in ports, being on board for 10 months, reduced crew numbers and increased workloads, the lives of seafarers are often tough and hard. Seafarers face long periods aware from family and friends with limited or no communication for weeks on end. Shore leave can be severely restricted, particularly for certain nationalities. Welfare facilities and services both onboard and ashore can be a lifeline for seafarers.

ISWAN provides direct welfare services to seafarers. The 24 hour multilingual helpline seafarer help, runs every day of the year and is free for seafarers to call from anywhere in the world. ISWAN also runs an emergency welfare fund for seafarers in dire need, produces health information for seafarers, and provides information on the location of seafarer centres.
Our Mission Statement

Our Purpose: to promote seafarers welfare and related issues and the application of the relevant sections of the Maritime Labour Convention 2006.

Our Work: raising awareness, supporting front line providers, encouraging and recognising best practice in providing welfare assistance to seafarers, their families and dependants, providing liaison and referral services, undertaking relevant research, and building support for our work amongst stakeholders.

Our Values: operational excellence and committed partnership with stakeholders.


12-14 Sydenham Road
United Kingdom


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